Frequently asked questions
A few real conversations between business owners and the Vanly team — scroll down to see each answer appear.
↓ scroll to reveal answers ↓
AlexPet groomerDoes Vanly message my customers automatically, or do I have to do that myself?
Vanly handles it automatically — booking confirmations, day-before reminders, and any updates go out by email on their own. You can also send one-off announcements to every customer at once, straight from your dashboard.
JorjElectricianIf I change a booking's time myself, does my customer find out?
Yes. The moment you edit a booking's date or time from your dashboard, your customer gets an email with the new details and a secure link to reschedule or cancel themselves if it doesn't work for them.
AmandaBeauty salon ownerWhat if a customer wants to cancel or reschedule when I'm not around?
No problem — every booking email includes a private link where your customer can reschedule or cancel on their own, any time, without needing to call you.
LosiNail salon ownerIs my data actually backed up somewhere?
Every day, automatically. Your bookings, customers, and photos are all backed up on their own, so you never have to think about it.
MaryOrthopedistHow do my customers actually book with me?
You get your own personal booking link (like vanly.one/book/yourname) that you can share anywhere — your Instagram bio, text messages, business cards. Customers pick a time and it lands straight in your dashboard.
AlexPet groomerCan I set my own prices for different service categories or packages?
Yes. In Settings → Packages & pricing you can name each package, describe it, and set a different price per service category — changes save instantly and only affect that one package.
AmandaBeauty salon ownerCan I show off before/after work without extra effort?
Just upload a before and after photo to any booking, and Vanly can generate a ready-to-post Instagram caption for that pair with one click.
JorjElectricianCan my customers get a proper receipt for the job?
Yes — every completed booking has a downloadable PDF receipt your customer can access from their own secure booking link.
LosiNail salon ownerHow do I get more Google reviews without chasing people down?
Vanly automatically includes your Google review link in the right emails, so happy customers can leave a review in one tap while the job is still fresh in their mind.
MaryOrthopedistIs my login protected from bots and automated attacks?
Yes — every login and signup is protected with Cloudflare Turnstile, a modern, invisible bot-check, on top of rate limiting that blocks repeated attempts.
Support
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Have a question about Vanly, need help getting your booking page set up, or noticed something that doesn't look right? Send us a message above and we'll get back to you as soon as we can.
